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Build Your Future in Hospitality

At Carlton City Hotel Singapore, our people are at the heart of everything we do. We believe exceptional guest experiences begin with passionate individuals who are empowered to grow, innovate, and make a difference every day.

 

Whether you are starting your hospitality journey or looking to take the next step in your career, we offer opportunities to learn, develop, and thrive in a dynamic and supportive environment.



 

Why Join Us

A Culture of Hospitality

Be part of a team that is committed to delivering genuine service and memorable experiences for our guests.

Growth & Development

We invest in our people through continuous learning, training opportunities, and career development programmes.

Collaborative Environment

Work alongside dedicated professionals in a culture built on teamwork, respect, and mutual support.

Meaningful Work

From guest-facing roles to behind-the-scenes operations, every team member plays an important role in shaping the Carlton City experience.

Positions Available

Department

Front Office

Position

Duty Manager

Description

This role reports to the Front Office Manager

Job Responsibilities

  • Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.
  • Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.
  • Handles all guest complaints and feedback in a professional manner.
  • Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the Hotel.
  • Provides leadership and support to the team through guidance and training.
  • Leads by example and fosters a positive work culture that encourages teamwork, accountability and excellence.
  • Attends daily internal operations meeting in the absence of Front Office Manager.
  • Reviews guest preferences and feedback to the Management.
  • Keeps abreast of market practices and recommends new suitable work processes for better efficiency and productivity.
  • Drives and promotes Front Office’s goals and initiatives such as Upselling goals, Trip Advisor ranking etc.
  • Develops and implements strategies to enhance guest satisfaction and loyalty.
  • Conducts regular performance evaluation and provides feedback to team members to ensure each team member is on the right direction.
  • Participates in recruitment and onboarding processes for new staff members.
  • Assists with budgeting, financial reporting, and cost control measures.
  • Conducts regular checks to ensure the service standards of Front Office staff are in compliance with Hotel’s stipulated standards.
  • Conducts regular team meetings and training sessions to communicate updates, share best practices and address any issues.
  • Demonstrates strong leadership, communication and problem-solving skills to effectively manage the Front Office Team.
  • Upholds the Carlton City Hotel’s brand standards and values and ensures consistency in service delivery.
  • Ensures that the Front Office complies with all regulatory requirements, including health, safety, and Ministry of Manpower (MOM) laws.
  • Performs any other job tasks assigned by Management.

Requirements

  1. Good communication and customer service skills
  2. At least 2 - 4 years of experience in the Duty Manager role.
  3. Diploma in Hotel Management and/or Diploma in Tourism Studies preferred
  4. Possesses excellent knowledge on Opera system
  5. Trained in fire evacuation and emergency procedures
  6. Certified AED and First Aider
  7. Proficient in MS Word, Excel and PowerPoint applications
  8. Basic foundation of F&B service operations knowledge preferred

     
Department

Reservations Sales

Position

Reservations Officer

Description

This role reports to the Reservations Manager.

Job Responsibilities

  • Process room reservations received via telephone, email, hotel website, online travel agencies (OTAs), and other distribution channels to secure bookings accurately
  • Enter and update reservation details in the Property Management System (PMS) to maintain accurate and current booking information
  • Issue reservation confirmations and record all guest requests, communicating them promptly to relevant departments
  • Handle reservation amendments, cancellations, and no-shows following the Hotel’s policies to ensure compliance and customer satisfaction
  • File and organize reservation correspondence according to Hotel's standards to maintain orderly records
  • Maintain confidentiality of all room rates and sales strategies to protect departmental information
  • Manage corporate accounts in the absence of the Sales Manager to ensure continuity of service and account handling
  • Stay informed about the Hotel’s products and services related to reservations to provide accurate information and support
  • Perform additional duties as assigned by Management to support hotel operation

    Requirements

  • GCE ‘O’ Level
  • Minimum one-year relevant experience
  • Experience in customer contact center preferred
  • Familiar with Opera PMS System application
  • Possesses good telephone etiquette and telemarketing sales techniques
Department

Kitchen

Position

Chef De Partie

Description

This role reports to the Executive Chef

Job Responsibilities

  • Maintain food quality standards and ensure mise en place meets hotel requirements
  • Contribute ideas for menus, daily specials, and food promotions for special occasions
  • Direct and coordinate kitchen crew activities to ensure efficient food service
  • Oversee kitchen operations during the absence of the Sous Chef/Senior Sous Chef
  • Apply standard recipes aligned with hotel service standards
  • Minimize food wastage by exercising proper food portioning techniques
  • Maintain high hygiene standards and comply with National Environment Agency (NEA) safety and hygiene regulations
  • Prepare inter-kitchen transfers and verify quality and quantity of food received from market orders, food stores, and sub-departments
  • Select appropriate service dishes and present food according to hotel standards before serving
  • Manage and train kitchen crew to enhance performance and service quality
  • Control stock levels and monitor costs to optimize kitchen operations
  • Perform ad-hoc tasks as assigned by Supervisor

 Requirements

  • National Food Safety certification
  • Minimum 3 years of experience in Western or local food preparation
  • Good communication skills to effectively coordinate kitchen activities and team training
  • Willingness to work on weekends and public holidays

Department

Security

Position

Senior Security Officer

Description

This role reports to the Assistant Security Manager 

Job Responsibilities

  • Assists the Security Manager / Assistant Security Manager in overseeing the daily operations of the Security department.
  • Plans and deploys security officers to ensure smooth daily security operations.
  • Leads and conducts training for the team of Security Officers.
  • Manages the FCC and operates various security systems in the FCC.
  • Operate the Closed-Circuit Television (CCTV) system.
  • Accountable for preventive and corrective maintenance of security equipment.
  • Enforces all house rules set by the Management and ensures all breaches of laws are reported to the relevant authorities promptly.
  • Attends to guests’ feedback in a timely and professional manner.
  • Renders assistance in emergencies and investigations such as fires, fights, First Aid.
  • Implement the prescribed emergency plan in case of emergency
  • Conducts initial investigations at incident scenes and submit incident report.
  • Manages and resolves verbal or physical conflicts.
  • Performs Witness and Bank Escort duties in the absence of the Security Officer.
  • Clocking patrol in hotel premise to monitor and prevent intrusion, damage, hazards and breaches of security.
  • Handles other security duties as and when assigned by Assistant Manager / Security Manager.

Requirements 

  • Secondary 4 and above or equivalent.
  • Minimum 2 years of relevant experience in security operation.
  • Possesses Security Supervisor license.
  • Proficient in computer literacy skills/applications.
  • Exhibit strong communication and interpersonal skills to interact with guests and team members
  • Apply excellent problem-solving skills to address security issues promptly
  • Ability to work independently and collaboratively within a team environment
Department

Sales & Marketing

Position

Sales Coordinator

Description

This role reports to the Director of Sales 

Job Responsibilities

  • Provide administrative and clerical support to the sales team to ensure efficient daily operations
  • File reports, handle phone calls, respond to customer enquiries, and reply to emails promptly
  • Conduct site inspections in the absence of the Sales Manager to assess event and room setups
  • Follow up on group rooming lists, track cut-off dates, and prepare proforma invoices accurately
  • Prepare corporate rate letters, proposals, and contracts to support sales agreements
  • Coordinate functions and activities with other hotel departments to ensure seamless event execution
  • Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad hoc groups
  • Assist in processing FIT reservations and prepare confirmation letters for group bookings when needed
  • Generate and maintain an up-to-date client database to support sales outreach and tracking
  • Manage the flow of information and correspondence related to the Sales and Marketing Department internally and externally
  • Perform other duties as assigned by hotel management to support departmental goals

Requirements

  • Minimum 1–2 years’ experience in a similar role within the hotel industry
  • Excellent oral and written communication skills to interact effectively with clients and team members
  • Strong computer skills to manage databases, correspondence, and documentation
  • Ability to adapt to a fast-paced environment and meet tight deadlines consistently
Department

Sales & Marketing

Position

Senior Sales Manager

Description

This role reports to the Director of Sales 

Job Responsibilities

  • Responsible for acquisition and maintenance of all sales accounts.
  • Accomplish and meet targeted monthly and annual revenue goals set by the management.
  • Initiates sales activities such as sales calls, site inspections, entertainment, presentations, prospecting, proposals and closing sales.
  • Constantly updated of the key trends in the market and able to analyze market changes, under the direction of Assistant Director of Sales or Director of Sales, implement programs to meet these changes.
  • Provides support and coaching to new team members within the sales team.
  • Response completely and quickly to customers’ inquiries. All enquiries to be handled as per hotel’s standard operating procedures.
  • Ensures that relations with the internal and external customers are cordial and that they are receiving satisfactory service.
  • Ensures proper maintenance of sales files and client contacts and prepare internal booking reports.
  • Participates and coordinates promotional, overseas sales trip, trade shows or any other assignment.
  • Creates excellent guest and client relationships through attention to detail, follow through with a personalized touch and empathy for customer perceptions and needs.
  • Supports overall hotel sales and marketing goals through participation in sales meeting and through co-operation and co-ordination with WorldHotel’s sales representatives and sister hotels.
  • Responsible to carry out any other duties and responsibilities as and when assigned by the Management of the Hotel and department.

Requirements 

  • Possesses a relevant Diploma or Degree
  • Minimum 3 years’ relevant working experience in the hotel industry
  • Relevant room sales experience in the hospitality industry with proven sales track record
  • Self-motivated, dynamic, meticulous and result oriented individual
  • Excellent interpersonal and communications skills with a strong network
  • Possesses strong sales negotiation and presentation skills
  • Must be able and willing to travel overseas for sales related work
Department

Engineering

Position

Shift Engineer

Description

This role reports to the Chief Engineer

  • Assists the Chief Engineer and Assistant Chief Engineer in the day-to-day operation and maintenance of all types of M&E equipment installed at the properties including painting works and minor building fixtures and fitting repairs.
  • Maintains, operates and repairs electrical wiring fixtures, lighting, panel, control, electrical machines and equipment.
  • Installation of electrical wiring fixtures, lighting, panel, control, electrical machines and equipment.
  • Assists Assistant Chief Engineer in the general administration of the Engineering department.
  • Carry out schedule preventive and corrective maintenance of Air Conditioning and Mechanical Ventilation, kitchen M&E equipment and keep records to maintain proper control and ensure efficient and trouble-free functioning.
  • Carry out schedules preventive and corrective maintenance and keep records of all Public Area defects to maintain its appearance.
  • Carry out schedules preventive and corrective maintenance and keep records of TV, Audio and Video system to maintain proper control and ensure efficient and trouble-free functioning.
  • Maintains and operate fire installation in the building facilities.
  • Maintains swimming pool and equipment in good working condition. Tests pool water twice a week.
  • Details work to Engineering Department personnel daily and keeps log of daily activities.
  • Responsible to liaise with term contractor on servicing and maintenance schedule.
  • Conducts daily Engineering briefing with all working Shift Engineer and Technician in the absence of Assistant Chief Engineer.
  • Maintains emergency generator and conducts test run once every fifteen (15) days.
  • To assist Security Department during fire drill exercise and for any fire matters.
  • To walk through Outlets for any defects and disseminate the works or carry out repairs accordingly.
  • Check and report all spares required and maintain spare parts list.
  • Responsible to carry out any other duties and responsibilities as and when assigned by Management.
  • Able to perform shift duty on weekdays, weekends and public holidays.

Requirements 

  • Minimum 5 years of relevant experience in plant facility, hospitality, property management operation & maintenance environment
  • Diploma / ITC / NTC in Electrical / Mechanical / Plumbing / Refrigeration / Air Conditioning or Building Certificate from a recognized training Institute.
  • Excellent problem-solving & interpersonal skills with ability to work independently as well as in a team
  • Possesses good analytical & time management skills
Department

Human Resources

Position

HR Executive

Description

This role reports to the Director of HR

Job Responsibilities 

  • Full spectrum of HR and Training, including talent acquisition, employee engagement, performance management, learning & development, succession planning, compensation and benefits, HR information systems and HR data & analytics.
  • Ensure compliance of local employment regulations and Company policies
  • On-boarding (including Orientation) and off-boarding processes
  • Submit and manage work pass applications, renewals, cancellations and appeals
  • Administer employee confirmation, contract renewal, re-employment, employment certification letters, conduct reference checks
  • Maintain and update p-files
  • Work with the team in payroll processing
  • Check overtime and attendance
  • Manage HRIS and training records
  • Manage and control employee benefits utilization such as leave, medical benefits as per HR policies
  • Submit/report government related claims such as Work Injury, SkillsFuture
  • Canteen Management
  • Locker Management
  • Work closely with the team to ensure timely and accurate monthly reports
  • Submit for various national and international awards
  • Coordinate various audits such as bizSafe
  • Coordinate and host employee related events and celebrations such as Annual Staff Dinner & Dance, Town Hall Meetings
  • Improve on current processes and implement new processes and procedures
  • Handle all other matters and administration tasks as assigned by the Director of HR

Requirements 

  • At least a degree in HR or equivalent
  • Minimum 2 years of relevant experience
  • Experience in the hospitality sector
  • Strong interpersonal and communication skills
  • Independent, neat and meticulous
  • Working knowledge of Timesoft (HR System) and eCirtrix (Time Management System)
  • Proficient in MS Office skills

Connect With Us

@carltoncityhotelsg