Build Your Future in Hospitality

This role reports to the Front Office Manager

Job Responsibilities

• Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.
• Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.
• Handles all guest complaints and feedback in a professional manner.
• Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the Hotel.
• Provides leadership and support to the team through guidance and training.
• Leads by example and fosters a positive work culture that encourages teamwork, accountability and excellence.
• Attends daily internal operations meeting in the absence of Front Office Manager.
• Reviews guest preferences and feedback to the Management.
• Keeps abreast of market practices and recommends new suitable work processes for better efficiency and productivity.
• Drives and promotes Front Office’s goals and initiatives such as Upselling goals, Trip Advisor ranking etc.
• Develops and implements strategies to enhance guest satisfaction and loyalty.
• Conducts regular performance evaluation and provides feedback to team members to ensure each team member is on the right direction.
• Participates in recruitment and onboarding processes for new staff members.
• Assists with budgeting, financial reporting, and cost control measures.
• Conducts regular checks to ensure the service standards of Front Office staff are in compliance with Hotel’s stipulated standards.
• Conducts regular team meetings and training sessions to communicate updates, share best practices and address any issues.
• Demonstrates strong leadership, communication and problem-solving skills to effectively manage the Front Office Team.
• Upholds the Carlton City Hotel’s brand standards and values and ensures consistency in service delivery.
• Ensures that the Front Office complies with all regulatory requirements, including health, safety, and Ministry of Manpower (MOM) laws.
• Performs any other job tasks assigned by Management.

Requirements

1. Good communication and customer service skills
2. At least 2 - 4 years of experience in the Duty Manager role.
3. Diploma in Hotel Management and/or Diploma in Tourism Studies preferred
4. Possesses excellent knowledge on Opera system
5. Trained in fire evacuation and emergency procedures
6. Certified AED and First Aider
7. Proficient in MS Word, Excel and PowerPoint applications
8. Basic foundation of F&B service operations knowledge preferred
   
    

This role reports to the Executive Chef

Job Responsibilities

• Maintain food quality standards and ensure mise en place meets hotel requirements
• Contribute ideas for menus, daily specials, and food promotions for special occasions
• Direct and coordinate kitchen crew activities to ensure efficient food service
• Oversee kitchen operations during the absence of the Sous Chef/Senior Sous Chef
• Apply standard recipes aligned with hotel service standards
• Minimize food wastage by exercising proper food portioning techniques
• Maintain high hygiene standards and comply with National Environment Agency (NEA) safety and hygiene regulations
• Prepare inter-kitchen transfers and verify quality and quantity of food received from market orders, food stores, and sub-departments
• Select appropriate service dishes and present food according to hotel standards before serving
• Manage and train kitchen crew to enhance performance and service quality
• Control stock levels and monitor costs to optimize kitchen operations
• Perform ad-hoc tasks as assigned by Supervisor

 Requirements

• National Food Safety certification
• Minimum 3 years of experience in Western or local food preparation
• Good communication skills to effectively coordinate kitchen activities and team training
• Willingness to work on weekends and public holidays

This role reports to the Director of Sales 

Job Responsibilities

• Provide administrative and clerical support to the sales team to ensure efficient daily operations
• File reports, handle phone calls, respond to customer enquiries, and reply to emails promptly
• Conduct site inspections in the absence of the Sales Manager to assess event and room setups
• Follow up on group rooming lists, track cut-off dates, and prepare proforma invoices accurately
• Prepare corporate rate letters, proposals, and contracts to support sales agreements
• Coordinate functions and activities with other hotel departments to ensure seamless event execution
• Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad hoc groups
• Assist in processing FIT reservations and prepare confirmation letters for group bookings when needed
• Generate and maintain an up-to-date client database to support sales outreach and tracking
• Manage the flow of information and correspondence related to the Sales and Marketing Department internally and externally
• Perform other duties as assigned by hotel management to support departmental goals

Requirements

• Minimum 1–2 years’ experience in a similar role within the hotel industry
• Excellent oral and written communication skills to interact effectively with clients and team members
• Strong computer skills to manage databases, correspondence, and documentation
• Ability to adapt to a fast-paced environment and meet tight deadlines consistently

This role reports to the Chief Engineer

• Assists the Chief Engineer and Assistant Chief Engineer in the day-to-day operation and maintenance of all types of M&E equipment installed at the properties including painting works and minor building fixtures and fitting repairs.
• Maintains, operates and repairs electrical wiring fixtures, lighting, panel, control, electrical machines and equipment.
• Installation of electrical wiring fixtures, lighting, panel, control, electrical machines and equipment.
• Assists Assistant Chief Engineer in the general administration of the Engineering department.
• Carry out schedule preventive and corrective maintenance of Air Conditioning and Mechanical Ventilation, kitchen M&E equipment and keep records to maintain proper control and ensure efficient and trouble-free functioning.
• Carry out schedules preventive and corrective maintenance and keep records of all Public Area defects to maintain its appearance.
• Carry out schedules preventive and corrective maintenance and keep records of TV, Audio and Video system to maintain proper control and ensure efficient and trouble-free functioning.
• Maintains and operate fire installation in the building facilities.
• Maintains swimming pool and equipment in good working condition. Tests pool water twice a week.
• Details work to Engineering Department personnel daily and keeps log of daily activities.
• Responsible to liaise with term contractor on servicing and maintenance schedule.
• Conducts daily Engineering briefing with all working Shift Engineer and Technician in the absence of Assistant Chief Engineer.
• Maintains emergency generator and conducts test run once every fifteen (15) days.
• To assist Security Department during fire drill exercise and for any fire matters.
• To walk through Outlets for any defects and disseminate the works or carry out repairs accordingly.
• Check and report all spares required and maintain spare parts list.
• Responsible to carry out any other duties and responsibilities as and when assigned by Management.
• Able to perform shift duty on weekdays, weekends and public holidays.

Requirements 

• Minimum 5 years of relevant experience in plant facility, hospitality, property management operation & maintenance environment
• Diploma / ITC / NTC in Electrical / Mechanical / Plumbing / Refrigeration / Air Conditioning or Building Certificate from a recognized training Institute.
• Excellent problem-solving & interpersonal skills with ability to work independently as well as in a team
• Possesses good analytical & time management skills