Frequently Asked Questions

Check-in is from 2:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are subject to availability and additional charges may apply.

We are located in the heart of Singapore’s central business district, within walking distance of Tanjong Pagar MRT station, dining hotspots, and cultural attractions.

Yes, private airport transfers can be arranged at an additional charge. Please contact us at least 3 days in advance to make arrangements.
Alternatively, Public Transport are available from the airport to Carlton City Hotel Singapore. 
MRT (subway) & taxis are easily accessible from and to the airport.

Estimated cost of a metered taxi ride, ranges between SGD 20 – SGD 40. The journey is about 20 – 30 minutes, depending on traffic conditions.

Yes, complimentary parking is available for in-house guests, subject to availability. Complimentary tickets are available upon request at our Front Desk. Tickets are issued based on the number of nights stayed per booking.

Minimum age for check-in is 18 years old with photo identification.

Yes, we offer accessible rooms designed for guests with mobility needs, as well as rooms equipped for guests who are deaf or hard of hearing. These rooms include features such as visual alarm systems, and flashing light notifications. We recommend contacting us in advance so we can ensure the most suitable room is prepared for your stay.

Singapore is a tropical country. For more information on the climate/weather in Singapore, please click here.

Yes, we are able to receive packages on your behalf prior to arrival, provided there is a valid reservation and the name on the package matches the booking.

Yes, an automated foreign exchange machine is available at the hotel lobby for your convenience. It accepts up to 16 currencies, including Japanese Yen, US Dollars, Korean Won, British Pound and Chinese Yuan, and converts them into Singapore Dollars. Guests may exchange up to a maximum of SGD 1,500.

Each room is thoughtfully designed for comfort and convenience, featuring complimentary Wi-Fi, filtered drinking water taps, an illy coffee machine, smart TV and in-room safe. The en-suite bathroom is fitted with premium amenities, a rain shower and bidet, and deep soaking bathtubs.

Yes, high-speed Wi-Fi is available throughout the hotel and is complimentary for all guests.

As part of our sustainability efforts, bottled water is not provided. Each room is equipped with a filtered water tap for your convenience.

Yes, daily housekeeping is available. Guests may opt out as part of our eco-friendly programme.

Yes, laundry, dry cleaning and pressing services are available for your convenience. Simply complete the in-room laundry form or contact our Housekeeping team. Charges apply.

Yes, connecting rooms are available and are subject to availability. For more information, please contact the Reservations team at +65 6632 8999 or email [email protected].

The capacity limit of our hotel rooms and suites for registered guests and visitors is subject to guest room category and any further restrictions in the fire and safety code applicable to the Hotel.

Certainly. An extra bed may be arranged upon request, subject to availability. To ensure availability, we recommend contacting our Reservations team in advance at [email protected]. A charge of SGD 90++ per room per night applies.

Yes, you may store your luggage with us prior to check-in or after check-out at no additional charge. Kindly approach our Concierge team for assistance.

For the comfort of all guests, durian and durian-flavoured items are not allowed in guest rooms. A cleaning fee of SGD 500 will be imposed.

Accepted modes of payments include all major credit cards (MasterCard, Visa, American Express, Diners, JCB), Cash, China Union Pay, WeChat and Alipay+.

Yes, a refundable deposit is required upon check-in to cover incidental charges during your stay.

The deposit amount is typically SGD 100 per night, subject to a minimum amount.

The deposit can be made via credit card or cash. For credit cards, a pre-authorisation will be placed on your card upon check-in.

A pre-authorisation is a temporary hold on your credit card for the deposit amount. This is not a charge and will be released after check-out, subject to any outstanding charges.

For credit card pre-authorisations, the held amount is typically released within 7–14 working days after check-out, depending on your bank. Cash deposits will be refunded upon check-out after room inspection.

Guests can enjoy a variety of dining experiences, including 24 hours of in-room dining, all-day dining at Plate, rooftop drinks at Cooling Tower Rooftop Bar, and light bites at Tuxedo or The Trading Floor.

Reservations are recommended, especially for weekends and buffet experiences.

Yes, please inform our team in advance and we will do our best to accommodate your dietary needs.

Our facilities include an outdoor swimming pool, indoor and outdoor gym, club lounge, car park and concierge services.

The fitness centre and swimming pool are open daily from 6:30 AM to 10:30 PM, and are located on Level 3. The gym features both indoor facilities and a unique outdoor workout area, perfect for staying active in an open-air setting. Towels are provided, and the swimming pool has a depth of 1.2 metres.

Yes, guests staying in Club Rooms and Suites enjoy access to our exclusive Club Lounge with daily breakfast, evening cocktails, and personalised services.

Smart casual attire is recommended for Club Lounge located on Level 28.

While the hotel does not have a dedicated business centre, our Front Desk team will be pleased to assist with printing small documents.

Yes, Carlton City Hotel is an ideal venue for hosting social celebrations in Singapore.

Whether you are planning an intimate gathering or a larger celebration, our versatile event spaces provide the perfect backdrop. Elevate your event at Cooling Tower Rooftop Bar (Level 29) with sweeping harbour sea views, or host a cosy celebration at Plate (Level 3) offers a warm and inviting space ideal for intimate events, from baby showers to celebratory dinners.

With thoughtfully curated menus and a dedicated Events team to support every detail, we ensure a seamless and memorable experience for every celebration.

Yes, we offer a range of meeting venues designed for productivity and comfort, complete with modern audio-visual facilities. Whether for board meetings or larger corporate events, our team will be happy to assist with your requirements.

Cancellation policies vary depending on your booking. Please refer to your reservation confirmation or contact us for details.

The hotel is a non-smoking property. Designated smoking areas are available. A deep-cleaning fee of $500 will be imposed if you are found smoking in the guestroom. 

According to Singapore law, the use of e-cigarettes is illegal. Offenders may face fines, imprisonment, or even be prohibited from re-entering the country.

To ensure a comfortable environment for all guests, the use of e-cigarettes and any vaping devices is strictly prohibited within the hotel premises. Visitors are strongly advised not to bring such items into Singapore. For more information, please visit the official website: www.gov.sg/stopvaping.

Pets are not permitted in the hotel.

We are committed to reducing our environmental impact through initiatives such as filtered water systems, refillable bathroom amenities, energy-efficient operations, and participation in local sustainability programmes.

You may reach us via phone +65 6632 8888 or email [email protected]. Our team is available 24/7 to assist you.